Terms of Service

1. Acceptance

These Terms govern your access to and use of the Lorenz AI workspace (the “Service”), operated by HYPERWORKS S.r.l. (“we”, “us”). By creating an account or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Eligibility and accounts

You must be at least 16 years old and able to form a binding contract. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately of any suspected unauthorised access.

3. Acceptable use

You agree not to:

• Use the Service to violate any law or third-party right.
• Upload content you do not have the right to process, or that infringes intellectual property, privacy or confidentiality obligations.
• Attempt to reverse engineer, circumvent security controls, probe for vulnerabilities without authorisation, or disrupt the Service for other users.
• Use the Service to generate unlawful, deceptive or harmful content, or to operate automated systems that impersonate humans.

4. Your content

You retain ownership of the content you submit to the Service (“Customer Content”). You grant us a worldwide, royalty-free licence to host, process and transmit Customer Content solely as necessary to operate and improve the Service on your behalf. We do not use Customer Content to train foundation models shared across tenants.

5. AI output

The Service uses machine learning models to generate responses, summaries, suggestions and actions. Output may be inaccurate, incomplete or biased. You are responsible for reviewing and validating any output before relying on it, especially for legal, medical, financial or safety-critical decisions.

6. Third-party integrations

The Service lets you connect third-party accounts (e.g. Microsoft, Google). Those services are governed by their own terms. We process data from those accounts only as instructed by you and only for the functions you enable.

7. Fees and billing

Paid plans are billed in advance on a recurring basis. Fees are non-refundable except where required by law. Taxes are added where applicable. We may change pricing with at least 30 days’ notice before the next renewal.

8. Suspension and termination

We may suspend or terminate your access if you materially breach these Terms or if required by law. You may terminate at any time by closing your account. On termination we will delete or return Customer Content within 30 days unless law requires longer retention.

9. Warranty disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

10. Limitation of liability

To the fullest extent permitted by law, our aggregate liability under these Terms will not exceed the amounts you paid for the Service in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special or consequential damages.

11. Changes

We may update these Terms from time to time. Material changes will be announced at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

12. Governing law

These Terms are governed by the laws of Italy. Exclusive jurisdiction lies with the courts of Milan, without prejudice to mandatory consumer protections in your country of residence.

13. Contact

Questions about these Terms: legal@bibop.com.